Refund Policy

Customer satisfaction is one of the Company’s priorities. Consequently, we offer our Customers the option to apply for a refund in the event that they are not satisfied with our professional assistance in submitting Electronic Travel Authorization applications.

If you wish to request a refund, you will need to complete and submit a re quest by means of the Contact Form in the link below, stating clearly the reason for the refund.

The refund request will be evaluated within 72 hours since its receipt. Our Customer Service Department will review the reasons and the particular circumstances of your case in order to assess the approval or denial of the refund requested. In any case, the customer will be informed of the outcome of his/her request.

The refund request must be made by the customer within a maximum period of 120 days of receiving our email confirming the successful payment of our Services of submission of Electronic Travel Authorization applications. After this period of time, no refunds will be approved, unless in exceptional cases, depending on the circumstances of the Customer.

Please be informed that:

  • Customers whose Electronic Travel Authorization application has not been submitted before the Government on the date of the refund request will be considered eligible for a full refund.
  • Customers whose Electronic Travel Authorisation application has been approved by the Government will be considered eligible for a refund of our service fee. In the case that an approved application refund request is accepted, the fee charged by the Government for the assessment of the approved application is non-refundable; except in particular cases, depending on the circumstances of the customer.
  • Customers whose Electronic Travel Authorization application has been denied by the Government may be considered eligible for a full refund upon request and in accordance with the particular circumstances of his/her case, in accordance with our professional service guarantee.
  • In case you are requesting a refund for multiple orders, each refund request needs to be filled in individually by the Customer who has purchased the Services.

If a refund request is accepted by our Customer Service Department:

  • The refund will be issued within 72 hours of the receipt of the request via the same payment method that the customer has used to hire our professional services.
  • A confirmation email will be sent to the Customer as soon as the refund has been issued.
  • Depending on the customer’s bank, the refund process can take up to ten (10) business days to be completed. The Customer Service Department will review the reasons and the particular circumstances of each case in order to assess the approval or denial of the refund requested. In any case, the customer will be informed of the outcome of his/her request.

If you need any further information about our Refund Policy, you can contact us at info@onlinevisa.com or through our Contact Form.