Privacy Policy

The present Privacy Policy intends to help you to better understand how we use your personal information. We explain, among others, the types of personal data we collect, how we collect it, for what purposes we may use it and with whom we may share it.

We may update this Privacy Policy, so we recommend that you review it regularly.

Who is the Personal Data Controller?

In compliance with the provisions of the current applicable legislation on data protection, we inform you that Online Global Applications S.L., VAT number B67132241 and registered address at Av. Litoral nº 12-14, planta 5a, 08005, Barcelona, Spain will be the controller of the personal data you may provide us through our website or when you interact with us electronically, as well as those derived from the User’s browsing habits.

When Does the Privacy Policy Apply?

This Privacy Policy applies to the personal data that we collect, use and process from you as a User of our website and our services.

Please bear in mind that our website only offers information about visas and travel authorizations. If you would like to receive more information and/or to use the services offered by a Government, you must go to its website and/or application. In this sense, you have to take into account that the controller of your personal data will be the Government or its sponsors and they will be processed according to its Privacy Policy.

What Does Personal Data Mean?

For the purposes of this Privacy Policy, “personal data” means information that may be used, either alone or in combination with other information, to personally identify you, such as your name, contact details, email address, phone number, a home or other physical address, and other information such as an IP address. It may also include information about how you use our website.

When Do We Collect Personal Information About You?

We collect personal information about you when you navigate through our website, use our services and/or you contact us.

We only collect personal data which is strictly necessary for the fulfillment of the purposes described below, therefore not providing them could result in the inability to offer you our services and to adequately address your information requests.

You guarantee us the veracity of the personal data you provide and accept that we may periodically request you to review and update your personal details.

What Type of Personal Data Do We Collect and Retain and Why?

We collect the following categories of personal data:

  • Contact information; to offer you personalized attention and guarantee a correct interaction with you in order to duly attend your request for information, answer questions and handle any suggestion.
  • Data about your use of our website, such as searches and content that you have consulted or the time you have stayed in it to understand you as a customer and offer you an enhanced user experience when you use our website.
  • Information on the location of your device, that is, your IP address, to identify the country from which you access our website, which will allow us to offer you more relevant content and use the appropriate language.

For more information about our Website Cookies, you can check our Cookie Policy.
The processing of the aforementioned personal data is based on the request for information made freely by you and our legitimate interest to (i) offer you personalized information, (ii) offer an enhanced user experience when you use this website, (iii) operate our website efficiently, (iv) validate users and monitor fraudulent activity in order to preserve the security and integrity of our website and (v) comply with our legal obligations.

When your query is related to the exercise of your data protection rights about which we inform you below, what legitimizes us to process your data is the fulfillment of our legal obligations.

We process your personal data for the time strictly necessary to fulfill the corresponding purpose and we will keep them later, duly stored and protected, during the time in which responsibilities arising from the processing may arise. In this regard, for example, we will retain your contact data for the time necessary to (i) respond to any claim or query related to the inquiries and/or requests for information that you direct to us; (ii) investigate, prevent and avoid fraudulent or illegal activities on our website. Likewise, we will retain the Cookie’s information as long as you do not revoke your consent. Your personal data will be deleted safely after the applicable limitation period in each case.

With Whom Do We Share Personal Data?

The personal data that we collect and process will not be communicated to third parties, except when necessary to (i) comply with the applicable legislation, (ii) comply with government requests or judicial or police requirements that we may receive or (iii) protect our industrial and intellectual property rights.

How We Protect Your Personal Data?

Your personal data is stored confidentially and securely in our information systems, only those with responsibilities and/or related functions have access to said data.

In this regard, we inform you that we have appropriate policies and have taken the technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use, and illegal or unauthorized disclosure.

Likewise, we have taken reasonable precautions to guarantee that all our staff, as well as the suppliers or collaborators who have access to their personal data, have received adequate training regarding their treatment.

Nonetheless, please be aware that any transmission of your personal data over the Internet is not completely secure and, as such, is done at your own risk. However, we will do our best to guarantee the protection of your personal data transmitted through our website.

What Rights Do You Have and How Can You Exercise Them?

You may exercise your rights of access, rectification, erasure, limitation of processing, opposition, as well as the right to the portability of your personal data and not to be the subject of automated decisions, by request addressed to info@onlinevisa.com, attaching a copy of your ID or documentation proving your identity.

You may also revoke consent by modifying the “privacy settings” of your web browser when the personal data has been collected through Cookies.

Finally, we inform you that, when you consider it appropriate, you have the right to file a claim with the competent Data Protection Authority, especially when you consider that your data protection rights have not been adequately addressed.

Contact Us

If you have any doubts or questions about the present Privacy Policy or about the processing of your personal data, you can contact us at info@onlinevisa.com